Linda Bonanno's Weblog

Entries from September 2009

Different Leadership Styles

September 28, 2009 · Leave a Comment

I just finished the revised and expanded edition of “The Extraordinary Leader – Turning Good Managers into Great Leaders” by John Zenger & Joseph Folkman. extraordinaryleader I found it to be a very worthwhile read and enjoyed it very much. For once I’ve found a management book that really doesn’t push one leadership style or behavior over others. What they found is that there is a set of competencies that are important. However, strangely enough, no one competency is more important than any of the others. Additionally a great leader doesn’t have to be good at all of them. A good leader just has to be exceptional at a few in order to be considered great. This determination wasn’t come about through “gut feeling” or their experiences, but through a very large study.

There were a number of takeaways for me. The first is that sometimes an organization will attempt to force fit leaders into a mold. If you don’t lead a certain way, no matter how good of a leader you are, you won’t be successful there. That is really a shame. “Rigidly defined competencies also may have the unintended consequence of creating cookie-cutter people inside the organization. If the competency system was implemented, would everyone appear to be cut from the same mold? How, then, does the organization attract and retain the maverick who is so valuable in challenging the status quo? Are the wild ducks killed just after they hatch? The concern is that, over time, sameness creates a homogeneity that becomes mind-numbing, and the culture devolves into one of anti-innovation.”

One organization that was studied that allowed leaders to find their own strengths and not be forced into a mold is one that most people would not expect to exhibit those characteristics. That organization was the US Marine Corp. I was completely impressed by the ways that the Marines cultivate leadership throughout their organization. Leadership training is something that everyone receives and it is ongoing. This is not an 8 hour seminar or a one week class like the corporate world provides. “Rather than being rigid and insisting that everyone perform in a similar style or process, the Marines understand that there are many effective leadership patterns. The Marines have discovered that some of their leaders succeed because of their technical expertise. Others are powerful team builders. Still others excel in their organizational skills. Some are extraordinary in their ability to see the potential in people and their ability to bring it out. Rather than force-fit their leaders ino any one mold, those responsible for leadership development observe the natural strengths and encourage the leader to magnify that quality.”

Categories: Book Reviews · Leadership
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The Skill that Separates the Near-Great from the Great

September 21, 2009 · 2 Comments

“The ability to make a person feel that, when you’re with that person, he or she is the most important (and the only) person in the room is that skill that separates the great from the near-great.” from What Got You Here Won’t Get You There by Marshall GoldsmithWhatGotYouHere_100

I have to say that this quote is what really made an impression on me in this book. I can see so many applications of this in my day to day life – both at work and in my personal life. For the curious – the workplace habit to break in this instance is Habit #16 – Not Listening.

I think that many people are attentive only when they think it is in their best interest. Who wouldn’t pay close attention to the CEO or to a key interviewer? The power of a conversational partner will make a lot of people turn up their skills a notch. I think what is really impressive is when someone does that regardless of who they are talking to. This is clearly a way to make everyone, from a receptionist, to a new hire, to a difficult customer feel valued and respected.

A key aspect of this skill is the ability to focus and really hear what a person is saying. This includes both verbal and non-verbal communication. Sometimes reading the non-verbal is much more important because it will provide clues to what the person is really thinking.

This level of focus can be very difficult. Most of us have a running dialogue in our heads – formulating what our response will be. Many times we are concentrating so hard on what we should say next that we stop listening to the other person. Other times we are worried about something else entirely and we just want the conversation to end quickly. I don’t know about you, but I can tell if someone is not really listening to me. It doesn’t encourage me to continue sharing information.

The next time you’re talking to someone try this. Ask a question – and really listen to their answer. It might surprise you. Stay engaged.

On the whole – I enjoyed this book. I was surprised by how much the author suggested that to become more successful as a leader that you need to talk less and listen more. I tend to agree.

Categories: Book Reviews · Leadership
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Pride in my Work

September 15, 2009 · Leave a Comment

My endless painting saga continues. I guess that is no surprise. As long as I have rooms in my house that haven’t been repainted and I haven’t found the right new work environment, I will continue to update the way my home appears. As I have mentioned before, doing physical labor helps take my mind off of the all consuming job search and it makes me feel like I am accomplishing something useful.

I’m doing all this painting for a few reasons. First, my house is over 10 years old now, and some of the rooms (and all of the ceilings) have not been painted since we moved in. Clearly it is time. After a while walls get dings, dents, and scuff marks and ceilings tend to look a little dingy. In my case the tallest ceilings are also having issues with the sheet rock tape coming loose at the angle joints. Talk about a nightmare. My sheet rockers and painters weren’t the best I’m afraid and I have been repairing their work every time I paint a room. Second, as my job search continues the likelihood of me having to move my family grows. A clean and freshly painted house sells better, pure and simple. I try not to think about the second reason, but it is there, lurking in the back of my mind. This economy might force me to sell my dream home and relocate for a new position.

I don’t know about you – but I never knew the right way to fix loose sheet rock tape before. You’d think that you could just slap on a bunch of spackle and it will stick back down. It doesn’t. I thought maybe I needed more spackle. Well, that made for a lumpy looking ceiling joint, but at 14′ off the ground, it wasn’t *that* noticeable. I sanded and painted it, and figured that I would get to painting the walls today. No dice. While I was up on my ladder taping the ceiling to wall joint (makes for a really clean straight paint edge) I noticed that my patch job wasn’t looking all that professional. It was already starting to crack a bit. I’m sure that it would have held up for a couple of months – or longer. I just didn’t like it, I didn’t feel like I had done my best. I surely wasn’t proud of the job, more embarrassed I would say.

In the meantime I figured out the right way to fix ceiling joint tape. You cut it out and replace the entire section that is coming loose. Between the fact that I didn’t like the way it came out, and the knowledge that I had done it WRONG in the first place it really began to eat at me. I kept hearing that little voice in my head – “You did a crummy job. You really need to do it right. So what if nobody will notice it besides you – you notice that it looks bad.” I have a hard time shutting up that voice. Most times I can’t. I always feel the need to do the best possible job that I can. I guess I need a caveat here – there are times when I don’t have the resources (money, time, expertise) to do the best. I still strive to do the best I can based on the circumstances. Even with that caveat I sometimes am not happy with myself. There are different levels of best – unlimited time and money sometimes can bring a much higher level of “best”. In this case, I had the time. I had the tools (power sanders etc). Joint tape and spackle is dirt cheap (<$10). I had leftover ceiling paint for touch up too. After some learning I now had the expertise. Clearly it was time to tear up my work and start over again. Ouch.

It's had to tear up my own work. I know how hard it was to do in the first place. Even though I wasn't happy with it, I still didn't want to start all over. I thought I was all done with that ceiling. Besides, I had never done this correctly before. What if I screwed it up even more? I just had to jump right in and start yanking up joint tape. So I did. Once I got started, it really wasn't that hard. The worst part was holding an orbital sander high above my head standing on the top of a 10' ladder. Sanding wasn't too bad, it was all the junk that floated down and managed to get under my safety glasses that bothered me.

So now, I wait. The new tape is up and spackled. I'll need to sand it tomorrow to see how it looks. Right now it already looks better than my last attempt. I'm feeling pretty good. I did the right thing.

Reflecting on my work life, I've torn things up and redone them more than once. It's part of who I am. I've rewritten large software subsystems that were showing their age. I've tossed entire designs when an ah-ha moment has hit me. If I am presented with the right opportunity that gives me the time and resources to improve on my work, I will seize it. Sometimes I have had to bide my time. Sometimes I have been very fortunate and have been able to take care of a problem in short order. I've been known to keep lists of things that I am planning on addressing in the future. What can I say, my work is a reflection of who I am. I want my work to be something that I can be proud of.

Categories: Personal
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Relationships with Different Perspectives

September 1, 2009 · Leave a Comment

Wow, has it been close to a month since I’ve posted something? As usual, the job search has been pretty consuming. I’ve done a lot of company and technology research, I’ve kept up my networking and my online job hunting, and I spent close to a week out of town, first for an interview and then to visit with some dear friends.

Do you have an old friend that no matter how long you’ve been apart, the second you see each other you pick right back up where you left off? My friend and I have known each other since we were 12. We’ve been best friends ever since. It doesn’t matter that we only see each other every 5+ years or so and that we haven’t lived in the same state in 17 years. We’ve had years (yes, plural) where we didn’t even talk on the phone and barely sent Christmas cards. Doesn’t matter. She’s the one person that no matter what happens she’ll be there if I need her, and vice versa.

The interesting thing is that we’re night and day, black and white, solar and lunar…. however you want to describe it – we’re opposites except for the really important things. That is part of the reason we get along so famously. When I talk to her, I always get a different perspective. Since we’ve had so much history we both can take that difference in perspective at face value and not read any ulterior motives into it. It is invaluable.

What I find to be really sad is when people with different perspectives square off at work. It seems to happen more so than not. It’s a matter of trust – or lack thereof. Both people are there in their own little worlds building walls around their ideas, shoring them up. Heaven forbid they listen to one another and figure out ways to incorporate diverse input.

This single mindedness can also occur in the hiring process. When was the last time you looked at someone’s different experience and instead of saying “they haven’t done exactly what we are doing so the learning curve will be too big” have you said “this person has a lot of experiences that are different yet complimentary to the rest of the team, they will provide a fresh perspective”? Seriously. One of the biggest traps that people fall into is hiring people that are just like themselves. Same ideals, same kind of experiences. Same blind spots. Just because someone hasn’t done exactly what you will need them to do doesn’t mean that they don’t have the facilities to do it. Heck, they might even do it *better* than someone else in your company because they have seen something in the past that either worked really well, or failed spectacularly.

Different isn’t bad. If you take advantage of it, it will make your team and your company stronger.

Categories: Leadership · Personal
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