Tag Archives: Creativity

An Employee Empowerment Case Study

Unshackling Employees from a Wall Street Journal Blog talks about ways that even staid industries like the banking industry can take advantage of empowering their employees.

“In most organizations, the decision-making freedoms of frontline employees are highly circumscribed. Sales reps, call center staff, office managers, and assembly line workers are usually trussed up in tangle of top-down policies, “best practices,” and standard operating procedures. Yet it’s impossible to build a highly adaptable organization without first expanding the scope of employee freedom. To create an organization that’s adaptable and innovative, people need the freedom to challenge precedent, to “waste” time, to go outside of channels, to experiment, to take risks and to follow their passions.”

Transparency with business information, the freedom to try new things even with the risk of failure, and a culture that doesn’t require top-down decision making is key to creativity.

Looking at the Familiar and Seeing Something New

You may have noticed that my blog postings have been a little bit sparse lately. Last week I took a “vacation” from my usual computer activities and spent some time down at the beach. This didn’t slow my networking or job search down any, but I made a concrete effort to spend more time reading books (fiction – I am partial to murder mystery/forensic science novels) and getting outside in the sunshine for some fun. This post probably won’t seem like a business related topic at first glance, but in the end I hope you’ll find that it can be applied there as well.

First off, a little background. I’ve been going down to Brunswick County, NC regularly for the last 15 years. Initially I had some friends with a beach house down there who were generous and invited us to stay with them on a regular basis. After many years of that, my family decided it was time to own some rental property down there as well. To say that the area is familiar is an understatement. I know the local restaurants, where the best grocery stores are, and which gas station has the best fresh fish and shrimp. No, I am not kidding about that! They have a marine fuel pump and the fishing boats drop their catch off there daily, but I digress. For years going to the beach always meant – well, going to the beach. Pack up a cooler, bring the bocce set, paddle ball or a football and ride the waves if they were good. We dabbled in golf occasionally since the courses were so good, but it wasn’t an all consuming hobby. We bought kayaks since our place is on the marsh, but that always is tide dependent.

This year, since we’re down to a single salary we decided to take advantage of an unrented week during the summer season. We rarely go down there in the summer – it is too hot and it is too crowded, and we typically have seasonal rentals throughout the high season. The Spring and Fall are much more pleasant and the water still is warm enough for swimming. The off-season is also better for all of those maintenance projects and upkeep necessary for a salt-water exposed structure that gets some pretty heavy rental traffic in the summer. This year was going to be different. My goal was to “pretend” to be on vacation someplace completely new – and I wasn’t going to do any projects around the house either. I always do this when we travel, I decided it was time to do it in more familiar surroundings. What better way to find some undiscovered local gems right?

I started my research a week in advance of our trip. I like hiking so I started looking for parks. I like history and gardens so I also looked for historic sites and colonial homes open to the public. I’m unemployed… so I looked for cheap or free. There would be no ferry rides to Bald Head Island or trips to what used to be the Hard Rock Park (now bankrupt) down in Myrtle Beach, SC, or even to the aquarium at Ft Fischer.

I learned a LOT! I had no idea. Did you know that Brunswick County is incredibly bio-diverse? I didn’t. There are 112 rare plant species in the county – the largest in NC. The preserves that I visited had over 400 distinct vascular plant species. The Nature Conservancy manages over 20,000 acres – in an effort to protect this diversity in the long leaf pine savannas and shrub bog pocosins. I took pictures of numerous carnivorous plants and wild orchids. The venus flytrap only grows natively within a 90 mile radius of Wilmington NC!

I also found out that in North Carolina the first resistance (and complete refusal of compliance) to the British stamp tax occurred in Brunswick County. So much for the Boston Tea Party! Being a Yankee, (damn yankee in some instances) I had not learned a whole lot about the part that North Carolina played in the Revolutionary War. If you’re curious about a huge British defeat early in the war you’ll need to read about the Battle at Moore’s Creek Bridge. Fascinating!

In the span of a week we visited two nature preserves I didn’t know existed (Green Swamp & EV-Henwood), one pre-revolutionary war plantation home and its gardens (Orton Gardens), and the archeological site of the oldest known town in NC (Brunswick Town) which subsequently became a civil war earthen fort (Ft Anderson). We also managed to spend a couple of days on the beach and we did a bit of kayaking.

Ok. By now you are probably wondering where I am going with this. How many times in your life have you blindly gone about your business at work and at home and not bothered to look around you? I’ve been there. Too busy. Too tired. This worked before, so let’s do it again. Sometimes just taking a break and picking your head up to look around let’s you see what you are missing. Sometimes you have to dig a bit harder to figure it out. If you aren’t looking for something new and you’re just milking the old cash cow that your business has, your competition will surprise you and they will make you irrelevant. If you spend your life just doing what needs to be done, one day you’ll wake up and you’ll find that your life has passed you by. Take the time. Find and explore the unique and exciting in your world. You’ll be much richer for it.

Pattie Maes Demos the 6th Sense

This is going to be a short post.

Watch this video. It is really cool. I got it from my friend Tom who showed it to me today. Can you imagine owning a product like this? I’d love it!

Here’s the video

The Zen of Painting

Lately I have been focusing not on work using the mind, but on work using the hands. A lot of people do not like doing hard physical labor. They especially don’t like it if it is boring or repetitive. I’m quite the opposite. The more “mind-numbing” the work, the more I relish going out and doing it. I like things that are physically tiring. I think it is because I have spent so much of my time *thinking* as part of the jobs I’ve held. Physical labor requires a completely different sort of thinking. It is a unique focus on exactly what you are doing. Hours can go by and I am blissfully unaware. Thoughts float to the forefront of my consciousness and then drift away. Sometimes I get my best “ah ha!” moments when I am not actively solving problems.

This week I have been painting the kitchen and preparing to put up a tile backsplash that I have talked about doing since we moved into this house. I’ve spent hours on a ladder so far this week. 7 hours yesterday alone – prepping and painting the ceiling. The beauty of a ladder is that you must be in the here and now. You need to experience what is going on around you. I can always tell when I am not in the present and I am either planning the future or ruminating about the past. When I am not paying attention on a ladder I tend to skip a step on the way down and land on the floor with a thud and a shock (usually on my feet). Dangerous yes, recoverable – thankfully yes. I managed that twice yesterday, and then finally the noise in my head ceased and I was able to focus solely on what I was doing. I wasn’t the painter. The ceiling wasn’t the object to be painted. The roller was an extension of who I am. There was no planning, thought or struggle. It just happened.

Thinking about how this relates to other instances of my life I have to say it feels like being in the “zone”. I’ve felt like this at work, and it is a really amazing place to be. I’ve had days where I’ve ripped code for hours on end and didn’t even budge from my desk. Other times, I’ve had the same experience putting together budgets and proposals for projects. I’m not sure if this is a universal experience – but I’ve typically have gotten into the “flow” or the “zone” when I’ve worked on something alone. It gives me the opportunity to just focus – without any distractions. Occasionally a good brainstorming session will do it. Sometimes a great volleyball match will as well. Those are always team activities, but it is a lot harder to feel the “flow” that way for me.

Here are some suggestions to help get you into the zone.

The New Frugality

I’m sure that you have been reading a lot of articles lately about how people in general are acting a whole lot more frugal than they ever have before in their personal lives. I read that the savings rate for 2009 is now approaching 5% when just a few short years ago it was negative. This is a huge change in behavior and if it lasts and doesn’t revert immediately once things start getting better there will be long term impacts to our consumer driven economy. Now we are starting to see studies that show that if people focus too much on saving money and too little on enjoying some (it doesn’t have to be a lot) of it that they are more likely to be unhappy or even fall into depression.

In the world of small startup companies there also is a lot of creative frugality happening. I think the question remains are you being frugal or just plain cheap? There is a huge difference in the morale costs. Workplace morale is pretty low right now if you believe all of those articles about people wishing they had different jobs and there are a lot of smart ways to improve.

In general I think that most people understand the need to freeze salaries or lower them in order to keep a company in business in this environment. This behavior is smart business sense and it is frugal. That said, neglecting to promote and give raises to people who clearly have demonstrated that they are performing at a higher level than their current position is cheap. Not rewarding someone who is clearly going above and beyond is plain stupid. This is not a person that you want to have leave the company. Giving a promotion to a handful of people isn’t nearly as costly as finding the budget for a raise pool for the entire company.

A company also should celebrate significant achievements. There are a lot of simple ways to do this. Ostentatious displays are out – no dinner cruises for 150, no cross country golf outings. How about a pizza lunch? Nerf weapons for everyone? (just be careful – you can crack an LCD monitor with a poorly aimed nerf gun!) A beer bash on a Friday afternoon? Even just cupcakes or ice cream? You don’t have to spend a lot of money to say thank you as long as you make it fun. Don’t save so much money that you can’t have fun.

I’m also in favor of free coffee, sodas, and a supply of snacks. Yes, this isn’t cheap, BUT it is very much appreciated when people are working long hours and sometimes overnight. I’m sure there have been times when you are sitting at your desk and you need to stay and get some work done but you are so hungry that you can’t think. What happens? If you’re like most people you’ll leave to get a meal, and most times you won’t return to finish what you were working on. If you could grab a piece of fruit or a cheese stick or a cookie to get through you surely would. People care about these types of things. I’ve heard people say that they would look for a new job if we got rid of snacks. There is also a lot of anecdotal evidence that getting rid of cookies or sodas really causes a pretty steep morale hit. Go figure.

Places where you can cut costs – facilities. If you are looking for office space right now you can get quite a deal. You also don’t have to be in the best high rent place you can find. Fancy digs are out. I remember being in a startup in a former motorcycle garage. The cubes were old and tiny. We were packed on top of each other like sardines… BUT the amount of energy in that place and the desire to succeed was palpable. People enjoyed working there and the circumstances just helped cement the team. Nice offices only go so far, and when times are tough they can actually sap productivity and energy because they are an embarrassing display.

If you have the cash right now, it is a good time to overhaul your infrastructure. Vendors are looking to make deals and if you have the money or the good credit to upgrade, now is the time. There are other ways to save money – and making your employees more efficient is one of them. If you use a lot of computing power – make sure your key performers aren’t running on 5 year old technology. Cobbling together ancient equipment that is obsolete and out of warranty is a dangerous game. The cost to recover critical data in case of failure is likely higher than the cost of fixing the problem in advance.

Just remember, being frugal isn’t being cheap. If your employees understand the financial situation of the company they will be frugal with your money too.

Creativity on a Deadline

Lately I’ve had a harder time coming up with new topics for this blog. I haven’t really read anything all that interesting online that I want to share. I also haven’t had anything terribly interesting happen to me that I wanted to talk about either. Quite frankly I have been feeling like I might be running out of ideas. That isn’t a great place to be when I committed to myself that I would write a certain number of posts per month. My goal is to create and share coherent thoughts and opinions that hopefully aren’t just what everyone else is thinking. I want to apply what I read in unique ways to what I do every day.

This past weekend I planned on sitting down and coming up with 2 or 3 posts that I could squirrel away for when I am too busy to write. Nope, that didn’t happen. Then I thought to myself, well, Monday night would be a good opportunity to write. Nope, I wasn’t up to it. I started to feel the tug of procrastination and it was telling me to watch another show captured on the DVR last week when my TV went dead. Just one more show, and have a cookie and a glass of wine while you’re at it. That sounds good doesn’t it?

Today I decided that I was going to impose a deadline. Tonight. Period. There would be SOMETHING posted to my blog. I thought I would call the challenge “Creativity on a Deadline.”

I think that we’ve all been in this situation before – and some of us fair much better than others. I am usually not a procrastinator, but I do recognize that having a deadline – a hard deadline for a deliverable will bring my performance up and it will help my creativity. Sometimes I will create artificial deadlines (like this one). Sometimes I will commit to a date in order to force a deadline. Sometimes I will intentionally procrastinate for a few days before a deadline to help get my creative juices flowing. Yes, intentionally. I’m not an all-nighter type of person, but sometimes I like to cut things a little close, especially if it is something that I can knock out of the park. I don’t know about you, but for me it really helps me focus very very laser like at the task at hand. It also keeps me from over analyzing and over reviewing what I am working on.

Thinking this through, I don’t believe that creativity is best spawned by open-ended experimentation. If I can do whatever I want for days, weeks, or months at a time I find that I will still create deadlines for myself. If I don’t, I end up in the weeds without anything useful to show for it. How many hours can you spend playing games? Watching TV? or ahem, surfing the internet? (and I’m happy that you’re surfing here btw)

Planned creativity. Who would have thought that it works? IT DOES! Have you ever blocked off a few hours on your calendar to work creatively without interruptions? Then you have done this. Think about Google and their 20% initiative. That’s one day a week that their employees can just work on a pet project. that’s planning for creativity too.

When you’re stuck and you need to get something creative done – just make an appointment to do it – and set a deadline.

Are you listening?

One of the most consistently underrated skills in the workplace – and beyond it – is the ability to really listen and comprehend what someone is trying to say to you. I probably fall pretty far down the spectrum of listener vs talker. I actually need to talk more. That said, I’ve found that you can learn so much about someone by listening to them and observing their body language. The less you talk about your point of view and the more questions you ask about their view on the world, the more you can connect with someone. Unfortunately this skill is frequently questioned at work. People are considered to be disengaged if they aren’t babbling away.

On my recent trip (you’re probably getting sick of this by now – but…) I was subjected to a couple of talkers who weren’t listeners. It was a painfully frustrating experience for me. I guess being in the engineering field spares me from a lot of this behavior on a day to day basis. Most engineers are pretty precise in their method of communication. They also are usually introverted thinkers. There isn’t a lot of extraneous fluff.

During my trip, if there was even a little bit of silence, it had to be filled. Generally it was filled with drivel. I didn’t need to hear about long forgotten pet turtles riding in barbie doll cars when when our naturalist on the trip was trying to explain the differences between turtles and tortoises. This wasn’t coming from a young child – it was coming from a woman who was nearly 50! She would talk and talk and talk, interspersing questions along the way, continuing to talk over any attempts to answer them. At one point earlier in the week I tried to answer a question that she repeatedly asked – and got talked over three times. Three strikes and you’re out – from that point I didn’t bother trying to answer her at all. I guess the answer wasn’t important or interesting to her, what was important was filling all the available airtime.

Lest you think that I am picking on the female half of the species, I’d also like to introduce another offender that I call “captain obvious”. Pick the most inane obvious observation that one can possibly make, and state it. Repeat. Don’t bother asking interesting or thoughtful questions. Take the information that someone just told you, and ask something about it that was clearly stated in the first place, proving time and time again that you weren’t listening one iota. Every evening at dinner we went over the next day’s itinerary and what we should look for. Almost every morning he would ask “what island are we going to today?” Huh? During the evening we sometimes had quizzes to pass the time after dark. Our guide would ask us questions about what we learned during the day. The big talkers in the group weren’t able to recall much of anything. In one ear, out the other. After a while our guide gave up. He didn’t provide us with lectures or videos at night because it was clear that some folks couldn’t handle the information overload. That made me sad. I would have liked to learn more.

Unfortunately, I have seen this behavior at work as well. I can’t tell you how many times a big talker assumes that everyone is in agreement with him (or her) because he never bothered to listen or watch body language. Keep on talking and the rest of the room starts to get restless. No one is making eye contact, and guess what – you’ve been tuned out. Feeling the need to talk without soliciting feedback pretty much guarantees that the other participant in the conversation will disengage. Notice when eyes start to glaze over. Stop. Listen. Who knows what you might actually learn when you give the other person an opening. Yes, it might not be what you want to hear, but at least you will know where the other party stands on a topic. Talking at them won’t change their mind, you’ll just come across as pushy.

This is where real creativity comes can occur. When you know what is important to someone else it is a lot easier to come to an agreement that is mutually acceptable. When brianstorming together you invariably can come up with a much better solution than either one of you could devise independently.

Motivation During Times of Change

These days the economy is very uncertain. I think that everyone, no matter how fortunate their financial situation is worried about what can happen.  Companies are also facing these problems – just look at what were some of the most powerful companies in the country – in the world.  The big 3 automakers are looking for a bailout of proportions that we never would have imagined just a few years ago. These are the companies that make the news. But what about the little companies? What are they going through?

If you’re in a little company, now’s the time to really watch those expenses. It’s also time to figure out how to deliver the best product possible to keep the customers you have and gain any foothold available in the market.  Unless their pockets are much deeper than yours, your competitors are going through the same pain that you are right now.  Take advantage of it. In fact, if your competitors have much deeper pockets, they might not be focusing on being as lean and effective as they possibly can be. That will hurt them even more as things get better – as they invariably will.

As a manager, it is hard to motivate employees to be their best if they are fearful.  The worst part is that scared employees can create a self fulfilling prophecy of failure. Right now isn’t the time to lose focus. It’s the time to make sure that everyone knows that their contribution is CRITICAL to the success of the business.  Now is the time to put in extra effort. This doesn’t necessarily mean extra hours. It means extra creativity. It means extra focus on what is important and the ability to ruthlessly cull what is not.  It also means the ability to change quickly when a effort is not paying the dividends that were anticipated. The more agile your company is – the lower the likelihood of failure and the lower the probability of layoffs. Once people understand this it can be a terrific motivator. No one wants to lose their jobs.