Tag Archives: Financial Prudence

Social Media Saves the Day

Well, I have some very good news. After blogging and tweeting about my experience with Time Warner Cable last week I was contacted by one of their social media representatives on Wednesday. Julie was very empathetic with the situation that I was in and assured me that someone at the local office would be made aware of what had transpired and that the problem would be addressed. She was responsive over twitter and also communicated with me via e-mail.

Late last Friday afternoon (after normal business hours) I received a call from Karen who was part of Time Warner’s collections group. She was wonderful to deal with and said that because of my experience, account auditing that uncovers equipment discrepancies after many years will be escalated and handled differently. I’m not sure how TWC is planning on changing their processes, but they agreed with me that it is unreasonable to expect a customer to keep a receipt for an equipment turn-in that happened years ago.

Whew! What a relief. I was so happy to hear that my dad’s account would not be charged. I was also very happy to hear this news before the weekend so I didn’t have to worry about it until the next business week.

This week I received written confirmation that my father’s account was in good standing and that the equipment charges would be waived. Thank you Time Warner Cable for doing the right thing.

I do worry however about those people in similar situations – not just with Time Warner – but with any vendor that provides equipment in the home. I think that most elderly people would just pay the bill because they wouldn’t have an advocate to push for them. I hope that when I’m getting old and frail that I have someone who will look out for me someday. Not having any kids makes that situation much more tenuous.

Another Visit to Frugalistan

I was delighted to read my horoscope today:

If you want something done right, do it yourself. That may be your mantra today. If you ask for assistance you may find that your would-be helpers do a half-hearted job at best. For a variety of reasons, some of your friends and associates just aren’t fully present today, so you will have to rely on yourself to get things going. But don’t worry – even though you may feel let down at first, the help you need will be there in due time. Meanwhile get started and move forward with determination, and you will set an excellent example.

I don’t put a lot of stock in horoscopes. I consider them to be silly entertainment at best, but this one was appropriate for a number of reasons. First of all, I didn’t read my horoscope until AFTER I had decided to “do it myself”. Today I started power washing our sidewalk and driveway and that is a job I really am not feeling happy to do. This came about after receiving a $1600 quote yesterday (holy crap!) to have someone else do it. Ouch. We rarely pay anyone to do anything, but we thought just maybe if it was cheap enough we’d pay someone to power wash. Eh, not so much. I was hoping that I wouldn’t have to do this chore again. I did it once before a few years ago. Our driveway is 250′ long and it can take 3-4 days to power wash the entire thing. It’s a cold undertaking when the weather isn’t downright hot out. Besides, it is an awfully dirty job. The vibration also leaves me with the grip strength of a 3 month old baby. Ah well, one day down, maybe I can pawn off the rest of the work on my husband. My horoscope did say something about help arriving when I need it – didn’t it?

More Crazy Projects in the Land of Frugalistan

Tick Tick Tick Tick Tick.

What’s that noise? Well hello – it’s our 13 year old tank water heater. My friend, your time is almost up – you’re well past your expected lifetime you know. You’re the time bomb in my attic over my master bedroom suite. Tick tick tick. I’ve been eying you suspiciously for a while now, waiting… wondering… when are you going to leak? Will it be when I am at home? Will it be when I am out of town for a week? Will you ruin two stories of dry wall and insulation? Well, I am not going to let you rain on my parade.

I’ve been procrastinating on this, but one of my neighbors came home to water streaming down the outside of their house recently. Their old water heater blew. Yikes! I didn’t want that to happen to me too. Time to get proactive.

Boy there are a lot of choices out there for water heaters! I would love to do a solar one or maybe a tankless. Unfortunately those are about $3,000-$7,000 installed and even with the 30% federal tax credit that’s a bit painful. I don’t know if I’ll find a new job outside of NC so I can’t justify that kind of expense for a house I might wind up selling. Tank water heaters have gotten a bit more efficient as well, even if they aren’t quite as good as the solar or tankless models. My target was a nice energy star tank water heater that was about the same configuration as my old one to facilitate easy installation. Why you ask? Because my husband and I were going to install it ourselves. In this land known as Frugalistan you never pay someone to do something that you can do yourself.

My job was to pick out the water heater, arrange for delivery, and make sure that I bought enough parts to do the installation without multiple trips to Home Depot. (there are a lot of things to consider – let me tell you!) His job was to wield the propane torch for the copper piping and to provide the brawn to break the seal on the gas line. Oh, didn’t I mention? Yes, we have a propane gas heater! There’s nothing like playing with highly combustible materials on a Friday night. Together we were responsible for getting 175lbs of new water heater up two flights of stairs. I got the job pulling on the handles of the appliance dolly. Hurray! Those things are big and it sure isn’t easy maneuvering up two staircases each having a quarter turn. Good thing I eat my spinach.

I have to say – this was a surprisingly *easy* job. Cutting, fluxing and soldering copper pipe is a no-brainer. The gas line was a little disconcerting, but we reused all of the black iron pipe, so that wasn’t an issue either. The worst part of it was moving the water heater vertically. Down for the old one was easy, up for the new one was the hard part.

New water heater – $675, plumbing supplies – $100, the satisfaction of a job well done – priceless.

What is wrong with this picture? Nothing! New water heater installed and running on the left, old water heater on the right ready for its trip to the dump.

Time for a Tuneup?

Every now and then I notice that my weight has gone up by 2 or 3 pounds. This usually happens after a vacation or the holidays. Unfortunately it never wants to go back down on its own, so I figure that it’s time for a tuneup. The best way to do a tuneup is to do a diagnostic to figure out what is going on. Right now I’m in the middle of a tuneup and its not been a lot of fun, but I know I can do better.

First off, I take a look at my exercise program and determine if I’ve been lazy. Am I skipping the hardest exercises? Have I reduced the number of days I lift or my reps or weights because I’m not feeling strong? The worst for me is aerobic exercise. I hate it. Have I been avoiding running or getting on the stairmaster? Exercise is pretty easy for me to address. Food is always harder. I think this happens to everyone. You eat healthy but eventually you sneak in a cookie, or maybe some cheese, or some chips, or what about pizza and beer after volleyball? After a while you get used to that and you add something else. Before you know it, you’re eating a lot more calories. Time to start weighing and measuring. My favorite site for calorie monitoring is fitday.com. It’s free and easy to use and it makes it painfully apparent when I’ve been adding “snacks” to my diet.

This approach can be used on your business as well. Have you examined your costs lately? You don’t want to be cheap, but being frugal sure can help in this economic environment.

  • One of the easiest ways to cut costs is to look at your broadband, telephone, and wireless expenses. If your contracts are up you will almost always be able to find a better deal. How do I know? I’ve done it. Actually I cut costs *and* I tripled the bandwidth of a company I worked for by doing a little comparison shopping.
  • Does you company have multiple sites? Do you do a lot of travel between them? Do you have a corporate discount at a local hotel? Check out the competition. There is sure to be someone who wants to undercut your current deal.
  • If you’re doing a lot of travel – don’t underestimate the savings you can obtain by planning in advance. Short notice flights will cost you dearly.
  • If you’re really small do you negotiate with vendors to cut training costs? I’ve managed to secure free conference attendance for my team – something that should have cost $800+ a person. I’ve done this in two different companies.
  • When you buy a new hardware or software platform do you ask for a discount? You’d be surprised what you can get if you just ask nicely. I’ve managed 10-35% discounts pretty easily by asking.

This isn’t rocket science, it’s just a matter of paying attention to what you’re doing. Whether is what you put in your mouth at meals or what you spend on an ongoing basis – the solution is the same.

No Single Point of Failure

Thanks to The Mad Peacock’s Is It Safe? post for my inspiration today.

In small companies there isn’t a lot of focus on redundancy and reliability in personnel nor in infrastructure. How many people have worked for a company where the corporate e-mail system has gone down for an entire day – or more? I have. Has anyone had a failure in their source code control library that lost a day or more of work across an entire engineering organization? Yup – been there too. Have you ever had someone quit on the spur of the moment and someone else had to figure out what they were working on and what it did? Oh yeah.

Companies are running lean these days and that means that every penny is scrutinized. Unfortunately a lot of times decisions are made that can lead to catastrophic consequences. Consider this scenario – due to budgetary reasons you determine that an automated $40,000 backup and restore system is too expensive, so you have IT run scripts to backup critical data on a weekly basis. Near the end of a weeks worth of work, a critical server goes down. That means that every bit of work your 20 person engineering team introduced has to be mentally recalled, reimplemented, and retested. If your average loaded labor rate is $100k (very low) your average weekly cost for those engineers is ~$38,000. One outage would pay for the entire system – a system that could protect not only engineering data but other corporate data as well. You may argue that a server failure is unlikely, but do you really want to play Russian roulette with your information – especially if it is the intellectual property that makes your company valuable?

There are certain areas that should never be single points of failure.

  • Product Development Repositories
  • Gold Masters for Released Products
  • Financial Records
  • Customer Contracts
  • Customer Support Issues
  • Expertise in Crucial Systems Development

You may be thinking that I am focused on redundant data. That is key, but I believe that the last item in the list is the most important. It is expensive to have two people know exactly the same things – most times it just isn’t feasible. However, through careful dissemination of information through design and code reviews (and the associated documentation) you will be able to piece together developer intent and methodologies much faster than if someone comes in completely cold.

Remember to consider the opportunity cost of NOT protecting your resources, not just the outlay for the processes and tools to do it.

An Ode to Frugality

A while back I posted things that companies could do and some things that they should not do in order to be frugal. Having operating capital will always make success much easier to achieve. Now that I am unemployed, I’ve decided to revisit this topic. This time I want to revisit it from a personal perspective. Operating capital is pretty important on a personal level too, but there are so many people who live paycheck to paycheck out there.

In a lot of ways I was quite fortunate to grow up in a very frugal household. My parents were immigrants who came to this country with only a few dollars in their pockets. American was the land of opportunity and they were going to stay for a few years, save some cash and then head home to the motherland. Over 50 years have passed since they arrived, and they never ended up going back. In the grand scheme of things my parents were not a rags to riches story, but they always made sure we had enough. I have to give all of that credit to my mother. Dad was good at coming up with hair-brained schemes. Mom, wow, she was like the drop of water that ground down rock when it came to her determination to save. My parents never managed to make a lot of money, but they sure saved managed to save enough for retirement and to put me through college.

Important things I learned from my mom:

1. Buy the best you can afford and then keep it forever.
2. If you’re going to use credit, pay it off before any interest charges accrue. Avoid loans that aren’t mortgages if at all possible.
3. Put aside at least 10% of your income every paycheck. When you get a raise, put all of that away too if you can afford it. Don’t just save your money, invest it. After 10 or 20 years of doing this you’ll find that you can live on 50% of what you make.
4. Home cooked is better, cheaper, and healthier. Many times home made is too.
5. Comparison shop. Wait for a sale. It will always come.
6. Don’t go grocery shopping hungry. (ok, this one is my husband) My mom has the corollary – always shop with a list.
7. Don’t buy the hottest new item as an early adopter, you will overpay.
8. For big ticket items, always ask for a discount. Just make sure to be nice about it.
9. Learn how to do things yourself.
10. Sometimes things that are free are the most fun to do.

I’ve always subscribed to these lessons. Yes, occasionally there have been some lapses, but that is inevitable for anyone. I’ve bought some expensive toys that I’ve later regretted. I have a few too many things in my house that I don’t really need. It could be far worse.

My most recent example of of cost cutting is that I spent 3 days painting deck railings that are two and three stories above the ground. This is some of the nastiest knee and back killing painting you can do. You’re always bending over to paint the outside or kneeling to reach the inside. I spent $160 on top of the line paint that should stick like glue. I got a quote to paint the railings after I had the house first built…. by doing it myself I saved $5000 in 2004 dollars. Many folks would call me crazy. I figure I got a lot of exercise in the fresh air and sunshine and my house looks great. Right now I also have the time to do it.
railing
That is a big example. I have a lot of little ones too. I rarely go out to lunch – $10 a day adds up over time. I’ve been known to use coupons to save a few bucks. The bargain matinee is the way to see movies… and so on. Strangely, not doing all of those things doesn’t make me feel like I am missing anything. I spend my extra money on nice vacations and my hobbies (none of which are cheap I’m afraid).

Right now I may be unemployed, but thanks to my mom and all she taught me – I’ve got an emergency fund saved and I don’t have to worry for a while. I hope that if this happens to you that you’ll be in the same boat. If not, start planning to do better. Your stress-level will thank you.

The New Frugality

I’m sure that you have been reading a lot of articles lately about how people in general are acting a whole lot more frugal than they ever have before in their personal lives. I read that the savings rate for 2009 is now approaching 5% when just a few short years ago it was negative. This is a huge change in behavior and if it lasts and doesn’t revert immediately once things start getting better there will be long term impacts to our consumer driven economy. Now we are starting to see studies that show that if people focus too much on saving money and too little on enjoying some (it doesn’t have to be a lot) of it that they are more likely to be unhappy or even fall into depression.

In the world of small startup companies there also is a lot of creative frugality happening. I think the question remains are you being frugal or just plain cheap? There is a huge difference in the morale costs. Workplace morale is pretty low right now if you believe all of those articles about people wishing they had different jobs and there are a lot of smart ways to improve.

In general I think that most people understand the need to freeze salaries or lower them in order to keep a company in business in this environment. This behavior is smart business sense and it is frugal. That said, neglecting to promote and give raises to people who clearly have demonstrated that they are performing at a higher level than their current position is cheap. Not rewarding someone who is clearly going above and beyond is plain stupid. This is not a person that you want to have leave the company. Giving a promotion to a handful of people isn’t nearly as costly as finding the budget for a raise pool for the entire company.

A company also should celebrate significant achievements. There are a lot of simple ways to do this. Ostentatious displays are out – no dinner cruises for 150, no cross country golf outings. How about a pizza lunch? Nerf weapons for everyone? (just be careful – you can crack an LCD monitor with a poorly aimed nerf gun!) A beer bash on a Friday afternoon? Even just cupcakes or ice cream? You don’t have to spend a lot of money to say thank you as long as you make it fun. Don’t save so much money that you can’t have fun.

I’m also in favor of free coffee, sodas, and a supply of snacks. Yes, this isn’t cheap, BUT it is very much appreciated when people are working long hours and sometimes overnight. I’m sure there have been times when you are sitting at your desk and you need to stay and get some work done but you are so hungry that you can’t think. What happens? If you’re like most people you’ll leave to get a meal, and most times you won’t return to finish what you were working on. If you could grab a piece of fruit or a cheese stick or a cookie to get through you surely would. People care about these types of things. I’ve heard people say that they would look for a new job if we got rid of snacks. There is also a lot of anecdotal evidence that getting rid of cookies or sodas really causes a pretty steep morale hit. Go figure.

Places where you can cut costs – facilities. If you are looking for office space right now you can get quite a deal. You also don’t have to be in the best high rent place you can find. Fancy digs are out. I remember being in a startup in a former motorcycle garage. The cubes were old and tiny. We were packed on top of each other like sardines… BUT the amount of energy in that place and the desire to succeed was palpable. People enjoyed working there and the circumstances just helped cement the team. Nice offices only go so far, and when times are tough they can actually sap productivity and energy because they are an embarrassing display.

If you have the cash right now, it is a good time to overhaul your infrastructure. Vendors are looking to make deals and if you have the money or the good credit to upgrade, now is the time. There are other ways to save money – and making your employees more efficient is one of them. If you use a lot of computing power – make sure your key performers aren’t running on 5 year old technology. Cobbling together ancient equipment that is obsolete and out of warranty is a dangerous game. The cost to recover critical data in case of failure is likely higher than the cost of fixing the problem in advance.

Just remember, being frugal isn’t being cheap. If your employees understand the financial situation of the company they will be frugal with your money too.

What to Do if Your Startup Is Failing

This article from Business Week brought back a lot of memories for me about the dotcom bust. Jason Calacanis talks about a lot of very difficult decisions that he has made and that he suggests that CEOs of startups should be considering in this economic environment.
“A lot of CEOs with less than 12 months of capital left in the bank have been asking me for advice about what to do, given the massive economic turmoil we’re facing. I thought I would take the time put these various conversations into one place to help those who are “up against it,” as we say in Brooklyn. The result is intended for the entrepreneurs behind startup companies who know in their hearts that their investors have lost faith, and that Google (GOOG), Yahoo! (YHOO), or Microsoft (MSFT) aren’t going to pick them up on a magic M&A carpet ride.”

From 2000-2005 I worked for a now defunct networking equipment maker. During the heyday we grew to over 350 people with 3 engineering offices spread across the US plus sales offices in Europe and Asia. All told the company spent hundreds of millions of investment dollars trying to build some really amazing next generation networking technology. A lot of that cost was due to the sheer amount of resources required to build such a product, and the exorbitant cost of developing custom ASICs. There also were a lot of bad decisions made. We had the swankest office digs I have ever seen. We had a company car at each site. We had salt water fishtanks and water walls. We had massage chairs, espresso machines, foosball tables, and pool tables. We thought it would be wise to start working on a second product line before the first was even close to completion. All in all we were going through a lot more money that we should have, and I think some of the employees recognized it early on. Back then every company was doing it. You had to have all of the perks to keep people interested in working for you in Silicon Valley.

Once the dotcom bust settled in, the board switched out most of the executive team. We developed a fiscally conservative policy and things really changed. We went from 350 people down to a little less than 100. We closed one development site and subleased a significant portion of the other two. We looked for every way to reduce costs to the minimum to survive. Unfortunately we had blown through a huge cash cushion that could have helped us weather the path to profitability. I still admire the strength of the executive team and the hard decisions that they had to make back then. They didn’t run and hide from the problem. They attacked it head on. If that type of conservative management had been in place from the start I am sure that the company would have survived and been successful. Once the dotcom bust ended the company had gone to the well one too many times and the investors sold off the IP. I saw the writing on the wall well in advance of this event and I left about a year before it occurred.

This part of my work history is really sad for me. We built a great product. We had a terrific team – and it was a very tight knit one after the company shrank. We had clear corporate goals and priorities. The economy killed us, and I believe that happened because of the sheer amount of spending that occurred. We didn’t prepare for a rainy day.

I hope your company is ready to weather the worst and is planning for survival.

Time for a Paycut?

Here’s an article from CNN Money Same Job, Less Pay that talks about ways that companies are saving money and jobs by cutting staff salaries to weather the economic turmoil.

This is an interesting proposition. When it comes to layoffs the pain involved depends upon how lean your company is running. If you continually work to eliminate your worst performers it can be extremely difficult to identify candidates to layoff. When you have a group of solid contributors how do you identify who to cut? As a manager I would much rather not have to make that choice, although I have had a bit of experience doing just that during the dot-com bust. The company I worked for cut staff repeatedly over a number of years. At the end of it, there were only top performers left.

What I like about this article is that it provides a way to reduce costs and keep key personnel in preparation for the upturn. What it touches on a little bit is the fact that there will be some people in your company who can’t afford the pay cut. They will have to look for a new job. If your top performers are among that set of people, they will be the ones that will have the most impact on your business – and they are also the ones that are most likely to be able to find new jobs when times are tough.

Motivation During Times of Change

These days the economy is very uncertain. I think that everyone, no matter how fortunate their financial situation is worried about what can happen.  Companies are also facing these problems – just look at what were some of the most powerful companies in the country – in the world.  The big 3 automakers are looking for a bailout of proportions that we never would have imagined just a few years ago. These are the companies that make the news. But what about the little companies? What are they going through?

If you’re in a little company, now’s the time to really watch those expenses. It’s also time to figure out how to deliver the best product possible to keep the customers you have and gain any foothold available in the market.  Unless their pockets are much deeper than yours, your competitors are going through the same pain that you are right now.  Take advantage of it. In fact, if your competitors have much deeper pockets, they might not be focusing on being as lean and effective as they possibly can be. That will hurt them even more as things get better – as they invariably will.

As a manager, it is hard to motivate employees to be their best if they are fearful.  The worst part is that scared employees can create a self fulfilling prophecy of failure. Right now isn’t the time to lose focus. It’s the time to make sure that everyone knows that their contribution is CRITICAL to the success of the business.  Now is the time to put in extra effort. This doesn’t necessarily mean extra hours. It means extra creativity. It means extra focus on what is important and the ability to ruthlessly cull what is not.  It also means the ability to change quickly when a effort is not paying the dividends that were anticipated. The more agile your company is – the lower the likelihood of failure and the lower the probability of layoffs. Once people understand this it can be a terrific motivator. No one wants to lose their jobs.